Kansas Bankers Association

2018 Frontline Fundamentals
Sales, Service and Communicating Compliance

 

Brochure/Agenda

 

June 12 - Hays, Rose Garden Banquet Hall, 2350 E. 8th St. Register Myself
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June 13 - Garden City, Clarion Inn, 1911 E. Kansas Ave. Register Myself
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June 14 - Wichita, DoubleTree by Hilton, 2098 Airport Rd Register Myself
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June 19 - Salina, Courtyard by Marriott, 3020 Riffel Dr. Register Myself
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June 20 - Chanute, Alliance Room, 101 S. Lincoln Register Myself
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June 21 - Topeka, Capitol Plaza Hotel, 1717 SW Topeka Blvd Register Myself
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This fast-paced workshop is all about expertise and performance. Focusing on the key issues the frontline must manage effectively everyday, Frontline Fundamentals, will heighten awareness, teach techniques and provide information concerning selling, service delivery and compliance follow-through.

The theme is communicating the right way at the right time with the customer! Can your staff identify what the customers need? Can they provide solutions? Can they resolve issues with difficult or upset customers? Can your staff introduce products and services effectively? Do they know how to convey what is required of the customer when it comes to the bank’s CIP? Lots of questions will be answered for the frontline in this program. Topics will all relate to selling, customer service, and frontline compliance issues. Learning how to be tactful, professional, and enthusiastic are some of the many highlights of the workshop. Your staff will be more confident and capable of making the most of encounters with the customer whether it’s a sales opportunity, a service request, or a time when an explanation is needed concerning policy, regulations, or procedures.

Presenter

Honey Shelton, InterAction Training
brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion South Texas bank.

Nationally recognized as an outstanding speaker, over a half million bankers have participated in programs Honey has presented. Her depth of knowledge, enthusiasm, and compelling personality have left a lasting mark on InterAction Training, the firm she founded in 1983

Registration Fees

KBA Members: $150            
Non-member: $260

Week one attendees add $25 if registering after June 7, 2018
Week two attendees add $25 if registering after June 12, 2018

Connect With Us

Location

610 SW Corporate View
Topeka, KS 66615

P.O. Box 4407, Topeka, KS 66604

Google Map

Contact Us

Phone: (785) 232-3444
Fax: (785) 232-3484
Email: KBAoffice@ksbankers.com

 

 

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